Professional Experience

Portland State University, Campus Public Safety Office                 12/2019 – Present

Campus Police Dispatcher

• Call taking and dispatching police and safety officers in order of emergent need
• Provide campus and community with Public Safety Answering Point services (police, fire, medical)
• Monitor all campus alarms and cameras to ensure the safety of students, faculty, staff, and property
• Keep accurate and detailed CAD entries

Portland State University Police Association                                 11/2020–07/2022

Sergeant at Arms/Settlement Agreement and Contract Negotiator/Document Creator

• Key negotiator in contracts and settlement negotiations
• Write and edit collaboratively on legally binding technical documents
• Extreme attention to detail, maintaining awareness on federal, state, and local laws
• Created a confidential voting system and data collection system to ensure association satisfaction

Portland State University, University Place Hotel                            05/2018 – 12/2019

Night Porter/Front Desk Nights

• Ensure the safety of the hotel and guests on graveyard shift
• Provide information about campus and city to guests and visitors new to PDX
• Answer calls, emails, and inquiries
• Keep accurate logs of incidents and detailed reports of activities

NCM Courier Services, Delivery Coordination and Dispatch    01/2011–05/2018

Route Coordinator/Office Administrator/Dispatch/Delivery

• Sort and plan routes by order of operations to be implemented by a team of drivers
• Plan and stocks of supplies used in the operation of entire office to ensure smooth operation
• Keep accurate and detailed reports of customer interactions, employee wages, and office receipts
• Time and project management, ensuring proper distributions of workloads.

Clackamas Community College, Advising Department               06/2015–06/2016

Peer Assistant/Front Desk Advising and Career Services

• Answer calls, emails, and inquires from students and parents and refer them to campus resources
• Answer student and parent questions regarding financial aid and graduation trajectories
• Keep accurate and detailed reports of students helped, and the kind of help received
• Prioritizing schedules based on need and importance

Education

Portland State University, Portland, OR
Master of Arts in Professional and Technical Writing, 2022 | GPA 4.00

Portland State University, Portland, OR
Bachelor of Arts in Communication, 2019 | GPA 3.65

Clackamas Community College, Oregon City, OR
Associate of Arts, 2016 | Honor Roll Graduate | Peer Assistant

Skills and Technologies